Shipping policy

Delivery  

When will I get my order?  

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities nationwide.

My order should be here by now, but I still don't have it. What should I do?

If a package is marked delivered by the mail carrier but not received by the customer, it is the customer's responsibility to make a reasonable effort to locate the package. Typically contacting your local post office is the best option in this situation.

Before getting in touch with us, please help us out by doing the following: 

 ● Check your shipping confirmation email for any mistakes in the delivery address           ● Ask your local post office if they have your package                                                         ● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at brickleboxdesigns@gmail.com with your order number. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. 

Wrong Address 

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the fulfillment center. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at brickleboxdesigns@gmail.com. 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@bricklebox.com within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.