Refund policy

Returns

What’s your return policy? 

Due to products being made to order, we don’t accept returns or size/color exchanges. Please refer to the listed sizing charts to ensure the size is correct before ordering. If you are between sizes or if a looser, more relaxed fit is preferred, it is recommended to size up.

Returns are only accepted for items that are misprinted or arrive damaged. Any claims for damaged or misprinted items must be submitted within 14 days after the product has been received. Please let us know by contacting us at info@bricklebox.com and we will sort that out for you. Please do not initiate a return without reaching out to us first at info@bricklebox.com so that we can ensure that your case is handled properly and as efficiently as possible. 

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date

Thank you for understanding.

Refunds/Exchanges

Refunds are only offered for damaged or misprinted items. If any of these apply, please contact us at info@bricklebox.com with photos of the items within 14 days after receiving your order and we’ll sort that out for you. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bricklebox.com.

Can I exchange an item for a different size/color? 

At this time, we do not offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. If between sizes or if a looser, more relaxed fit is preferred, it is recommended to size up.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to the fulfillment center. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

What to do if my package is missing?

If a package is marked delivered by the mail carrier but not received by the customer, it is the customer's responsibility to make a reasonable effort to locate the package. Typically contacting your local post office is the best option in this situation.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@bricklebox.com with your order number. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.